User Agreement

CEEVO Service

This service is designed to improve satisfaction by providing the customer more control over every business experience.  We enable ordering, requesting services, paying for services, and facilitating fulfillment of services on behalf of our partners and affiliates.

Ordering

By "tapping" an item in the app you are requesting the business to fulfill that request and are agreeing to make payment for that service as if you ordered it directly from the business.  Once you have completed your order you agree to make payment in advance of receiving the product or service.  If there is a problem with the product or service you must attempt to resolve it directly with the business.  You can document any issues and provide feedback to the business through the survey form that is presented when you LOGOUT of the CEEVO app at the completion of your business transaction.

Payment

The CEEVO system provides you the ability to make payment online, through the app, by tapping the Green Payment button at the top of the app.  This process takes you to a secure web interface where you can enter your credit card information securely, directly to the payment processor.  CEEVO systems never has access to your card information.  We are issued a "token" by the credit card processor and this allows you to securely make future payments without re-entering card information.  The credit card "token" is associated with the phone number you used to login.  Future visits will have access to this payment method automatically when you login with the same phone.

SMS Text Messages

By using the system you agree to receive SMS Text messages associated with your business transactions on CEEVO.  This provides a valuable layer of security for the transactions and can provide a reliable method of communicating valuable information about your business transaction.  There may be a cost of these SMS Text messages based on your rate plan with your cellular service provider.  Even if you have requested STOP in messages, your continued use of the system is a reapproval to receive these messages that are an important part of the service.  You can stop the flow of any marketing Text messages, not associated with a business transaction at any time by responding STOP to those marketing messages.

System Support

If you have any problems with the app, you can request assistance within the app itself by tapping the Need Help Service Item under CEEVO SUPPORT group at the bottom of the menu categories.  Support is offered on a best effort basis and no warranty is made to our ability to solve any problem.  You can also request changes to your service account and provide valuable feedback in the System Support section.

CEEVO Satisfaction Guarantee

If you make a purchase using CEEVO payment, the service provider will not be paid until they have delivered the product or service to your satisfaction.  The CEEVO Survey will be the only method used to communicate your satisfaction with the transaction.  If you are not satisfied with the transaction for any reason, explain the issues in the CEEVO Survey and the service provider will be notified immediately.  Both parties must work in good faith to resolve any issues.  If a solution can not be found agreeable to both parties then one or more of the following will happen.

1. In extreme cases you may receive a full refund.

2. You may receive a partial refund.

3. The vendor may be removed from the platform until such time as the issue is resolved.

If the solution provided is not acceptable to the parties to the transaction you both agree to submit to binding arbitration where the cost is born by the losing party.